Dr. Raymond Lo currently serves as Senior Vice President and Head of Global Marketing at Melco Resorts & Entertainment. Raymond also holds the role of General Manager for Altira Macau and Mocha Clubs, where his visionary leadership has driven innovation and growth across these world-class brands. Raymond spearheads Melco's international marketing strategies that contribute to keeping it at the forefront of the global hospitality and entertainment sector. His operational excellence shines through his management of Altira Macau, a Forbes 5-Star luxury hotel renowned for its world-class hotel, spa and dining offerings, including an acclaimed Michelin-starred restaurant. With over 15 years of dedicated service at Melco, Raymond's career spans diverse domains- from customer analytics to revenue management, and from VIP marketing to property operation leadership. Such multifaceted experience has equipped him with unparalleled insight into delivering exceptional guest experiences and sustainable business success. Academically accomplished, Raymond holds a Dean's listed MBA degree from the University of Hong Kong, and a Doctorate in Business Administration from the University of Macau.